I can’t summarize this one in 1 sentence, so please read. It’s an important and an interesting one. That’s why it’s number 10.
When I started 356labs, it was clear to me that we were going to offer both company trainings and opened trainings in which individual people who want to learn more about the world of presenting would enroll. That’s what we did and that’s what we continue to do. Let me tell you a story about our first opened course, though, because I believe it’s a good lesson of what a founder of a company must be ready for.
See, we do not have our own training room yet. We rent such. And so I rented one of the most creative places in Sofia, Bulgaria for our first opened course. At the end of the day our we were teaching storytelling & presentation design. The place needed to be… special. I didn’t want a hotel room.So far so good. I rented the place(meaning, I paid for it — that’s important and you will see why) and a day before the event I went there to set up everything.
I walked in that place and it was… gosh, it looked ugly. Everything was covered in dust — chairs, tables, everything. E-v-e-r-y-t-h-i-n-g. The trash cans were not cleaned. Yes, including the one in the toilet.
That’s not what I paid for, I said to myself! Problem was there was no time to go and complain to the host. The course was starting tomorrow morning! I needed to do something myself because one of the things about our trainings is that I want us to deliver an experience. An incredible experience to our students. That means that not only the content and our materials must be top level, but every single other thing should be too — the venue, the food, the organization, the communication prior the event, everything.
On the next day the training went incredibly well. Many of the people who came and paid for the event are now coming to every single one of our events and recommend us to others. So to all of you founders, co-founders and all of you who truly care about your customers — get ready to do things you have never ever thought you would if you really and I mean really, want to deliver incredible experiences.
P.S. After this training, we gave this room another chance and hosted another course there. We were faced with the same and that was the last time we rented it. We now moved to a new place which is a true state of art. The place that I was looking for from the start of 356labs…